PRIVACY POLICY
Last updated July 2026
INTRODUCTION
Personalized Service to Enhance Your Stay
By reserving and staying with us, you are giving us permission to internally collect, use and store your personal information for arrival recognition and personalized service to enhance your stay. The reservation information collected is for internal use only and will not be utilized by or sold to any third party. If you do not want us to use your information for these purposes, please email us and include your confirmation number.
The Houstonian Hotel, Club & Spa respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houstonian.com and our mobile application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the 'Site'). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
Collection of Information
We collect information in the following ways when you use our website, mobile application, or services.
The Houstonian does not sell, rent, trade, or provide personal information to third parties for our own marketing, advertising, or commercial purposes.
When you visit our website or use our mobile application, we may automatically collect:
IP address
Browser type
Device type and operating system
Access dates and times
Pages viewed and referring pages
Application usage and interaction data
Payment Information
When making a purchase or reservation, payment information may be collected and processed by our third-party payment processor. We do not store complete payment card information on our systems except as necessary to process transactions.
Personal Information
We may collect information you voluntarily provide, including:
Name
Mailing or shipping address
Email address
Telephone number
Demographic or preference information you choose to share
Information submitted through forms, surveys, contests, giveaways, or promotions
Providing personal information is voluntary; however, certain features may not be available if you choose not to provide requested information.
If you provide your phone number, you consent to receive text messages from The Houstonian. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP or request assistance by replying HELP.
Automatically Collected Information
Social Media Information
If you connect your account through a social media platform, we may receive information you choose to share through that platform, such as your name, profile picture, email address, and other publicly available profile information.
Mobile Application Information
If you use our mobile application, we may collect:
Mobile device identifiers
Device model and operating system information
IP address
Location information (with your permission)
Push notification preferences
You may control location services, notifications, and device permissions through your device settings.
How We Use Your Information
We may use the information we collect to:
Provide and manage our services
Process transactions and reservations
Respond to inquiries and customer service requests
Send service-related communications
Deliver marketing communications you have requested or consented to receive
Improve our website, mobile application, and customer experience
Protect against fraud, unauthorized activity, and security threats
Comply with legal obligations
Disclosure of Information
No Sale of Personal Information
The Houstonian does not sell, rent, trade, or provide your personal information to third parties for their own marketing, advertising, or commercial purposes.
Service Providers
We may share information with trusted service providers that perform services on our behalf, such as:
Payment processing
Website hosting
Analytics
Email delivery
Customer support
These providers may access information only as necessary to perform services for us and are required to protect it appropriately.
Legal Requirements
We may disclose information when required by law or when we reasonably believe disclosure is necessary to:
Comply with legal obligations
Protect our rights or property
Prevent fraud or security threats
Protect the safety of individuals
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, customer information may be transferred as part of that transaction and remain subject to applicable privacy protections.
Social Media Features
If you interact with our social media features or connect through a social network, information you choose to share may be visible to others according to your social media privacy settings.
Cookies and Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website performance and usage
Enhance the user experience
Most browsers allow you to control or disable cookies; however, certain website features may not function properly if cookies are disabled.
Analytics and Marketing Technologies
We may use analytics and marketing technologies, including cookies and similar tracking tools, to understand how visitors use our website, improve our services, and measure the effectiveness of our communications. Any third-party providers we use act on our behalf and are not permitted to sell or use your personal information for their own marketing purposes.
You may opt out of certain interest-based advertising and tracking by visiting:
Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
The NAI Opt-Out Tool allows you to opt out of interest-based advertising from participating member companies. Visit the website and follow the instructions to manage your advertising preferences.
Digital Advertising Alliance (DAA): https://optout.aboutads.info/
The DAA WebChoices Tool allows you to opt out of interest-based advertising from participating companies. Visit the website and select your preferred privacy settings.
Please note that opting out does not eliminate all advertising. You may still see advertisements, but they may be less relevant to your interests. Additionally, if you clear your browser cookies, use a different browser, or change devices, you may need to renew your opt-out preferences.
Third-Party Websites
Our website or mobile application may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.
Security of Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting. Because there is currently no universally accepted standard for recognizing and responding to DNT signals, our website does not currently respond to DNT settings.
Your Choices
Marketing Emails
You may unsubscribe from marketing emails at any time by:
Clicking the unsubscribe link included in our emails; or
Contacting us directly.
Text Messages
You may opt out of text messages by replying STOP at any time.
CONTACT US
If you have any questions or comments about our privacy practices or this Privacy Policy or to exercise your rights concerning your Personal Data (as applicable), you may:
Call us toll-free at 800.231.2759
Write to us at this address:
The Houstonian Hotel, Club & Spa
Attn: IT Department
111 North Post Oak Lane
Houston, Texas 77024