The Concierge assists hotel patrons with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping, engineering and food & beverage departments. The Concierge will have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to lift up to 60 lbs. and push or pull various sizes of luggage, packages, coolers, and boxes. Bending and kneeling are required throughout shift as well as walking, standing, lifting, pulling and climbing stairs. The 4th floor Lounge Concierge also prepares and maintains several food presentations during each shift.
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